Shipping policy

Shipping & Delivery Policy

Last Updated: August 12, 2026

Capital One Trading & Co. supplies food and consumable products primarily to B2B, wholesale and commercial customers. Products may be supplied in bulk, unbranded, plain or customer-specified packaging, depending on the product, quantity and agreed order requirements.

This Shipping & Delivery Policy explains how orders are processed, packed and delivered.

1. Order Processing

Orders are processed after successful order confirmation and payment, where applicable.

Standard orders are generally processed within 1–3 business days, subject to product availability, order quantity and operational requirements.

B2B, wholesale and bulk orders may require additional processing time. The expected dispatch timeline may be communicated separately for such orders.

2. Dispatch

Once an order has been processed and packed, it will be handed over to a suitable courier, transport company or logistics partner.

For larger B2B shipments, delivery may be arranged through:

  • Transport operators

  • Logistics companies

  • Courier services

  • Freight services

  • Other suitable transportation providers

The method of transportation may vary based on order quantity, shipment weight, destination and commercial requirements.

3. Delivery Time

Delivery timelines depend on the destination, shipment size, logistics provider and transportation conditions.

Any delivery timeline communicated by Capital One Trading & Co. is an estimated timeframe and not a guaranteed delivery date, unless specifically agreed in writing.

Delivery may take longer due to:

  • Weather conditions

  • Transportation delays

  • Traffic or route restrictions

  • Festivals and peak seasons

  • Courier or logistics issues

  • Natural disasters

  • Government restrictions

  • Strikes or operational disruptions

  • Remote-area delivery

  • Other circumstances beyond our reasonable control

4. Shipping Charges

Shipping and freight charges may vary depending on:

  • Delivery location

  • Product quantity

  • Shipment weight

  • Package dimensions

  • Transportation method

  • Order value

  • B2B or bulk-order requirements

Applicable shipping charges will be displayed at checkout where available or communicated separately for B2B and bulk orders.

For large wholesale orders, freight charges may be quoted separately.

5. B2B & Bulk Shipments

B2B and bulk orders may have separate shipping and delivery arrangements.

Depending on the order, we may separately confirm:

  • Product quantity

  • Packaging

  • Dispatch date

  • Shipping method

  • Freight charges

  • Estimated delivery timeline

  • Delivery location

  • Other applicable commercial terms

For bulk orders, dispatch may be subject to production, packing and logistics availability.

6. Unbranded & Bulk Packaging

Products sold through this B2B store may be supplied in plain, unbranded, bulk or commercially suitable packaging.

Packaging may vary depending on:

  • Product type

  • Order quantity

  • Transportation requirements

  • Customer requirements

  • Product handling requirements

Unless specifically agreed in writing, branded retail packaging, customised labels or customised packaging should not be assumed to be included with a B2B order.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

The customer should provide:

  • Customer/company name

  • Contact person's name

  • Mobile number

  • Building/door number

  • Street/locality

  • City

  • State

  • PIN code

  • Relevant delivery instructions

Capital One Trading & Co. is not responsible for delays, failed deliveries or additional transportation costs resulting from incorrect, incomplete or inaccurate information provided by the customer.

8. Failed Delivery

A shipment may be delayed, returned or subject to additional charges if delivery cannot be completed because:

  • The recipient is unavailable

  • The delivery address is incorrect or incomplete

  • The customer refuses delivery

  • The customer does not respond to the logistics provider

  • The delivery location is inaccessible

  • The customer is unable to receive the shipment

  • Additional delivery attempts are required

Any additional transportation, storage or re-delivery charges arising from such circumstances may be payable by the customer.

9. Damaged Shipment

Customers are advised to inspect the shipment and external packaging upon delivery.

If a shipment appears damaged, the customer should, where reasonably possible:

  1. Photograph the package before opening it.

  2. Photograph the shipping label.

  3. Photograph the damaged portion.

  4. Record the condition of the shipment with the delivery personnel where possible.

  5. Contact us promptly.

If the product appears contaminated, spoiled or otherwise unsafe for consumption, do not consume it.

Claims relating to damaged or incorrect products will be handled according to our Return, Refund & Cancellation Policy.

10. Missing or Incorrect Products

If any product is missing or an incorrect product has been delivered, the customer should contact us with:

  • Order number

  • Product details

  • Quantity received

  • Quantity missing/incorrect

  • Photographs of the shipment and packaging

After verification, we may provide an appropriate resolution, which may include replacement, addition of the missing product to a subsequent order, refund or another mutually appropriate commercial resolution.

11. Storage & Handling After Delivery

Our products are food and consumable products.

Once the shipment has been successfully delivered, the customer is responsible for appropriate storage and handling of the products in accordance with the applicable product/storage instructions.

Capital One Trading & Co. is not responsible for deterioration, contamination or damage resulting from improper storage, handling or transportation arranged by the customer after delivery.

Natural variations in colour, texture, crystallisation, aroma, appearance or consistency may occur in natural food products and do not necessarily constitute a product defect.

12. International Shipping

International shipping may be available for selected products and destinations.

International shipments may be subject to:

  • Customs regulations

  • Import restrictions

  • Food-product regulations

  • Import permits

  • Duties and taxes

  • Customs clearance

  • Documentation requirements

  • Destination-country laws

Any customs duties, import taxes, clearance charges or other destination-country charges may be payable by the customer unless otherwise agreed in writing.

We reserve the right to restrict or refuse international shipment where the product or destination is subject to legal, regulatory or logistical restrictions.

13. Tracking

Where tracking is available, tracking information may be provided after dispatch.

Tracking information is provided by the relevant courier or logistics provider. We are not responsible for temporary inaccuracies, delays in updating tracking information or technical issues with third-party tracking systems.

14. Remote & Difficult-to-Service Locations

Additional delivery time or transportation charges may apply to remote, rural or difficult-to-service locations.

Where additional charges are applicable, we may communicate them to the customer before dispatch.

15. Force Majeure

Capital One Trading & Co. shall not be responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil disturbances, strikes, transportation disruptions, government restrictions, infrastructure failures or other similar events.

16. Contact Us

For shipping and delivery enquiries, please contact:

Capital One Trading & Co.
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Website: www.capitalonetradingandco.com
Address: [Business Address]

Please mention your Order Number when contacting us regarding an existing shipment.